Frequently Asked Questions
Orders and Products
Are your products made to order?
Yes. All of our products are made to order and produced after you place your order. This helps reduce waste and allows us to offer a wide range of items.
Will my item look exactly like the photos?
We do our best to represent products accurately, but colors and placement may vary slightly due to screen settings and printing processes.
Can I change or cancel my order after placing it?
Because items are made to order, changes or cancellations are not guaranteed once production begins. If you need to make a change, contact us as soon as possible and we’ll see what can be done.
Shipping
How long does shipping take?
Production typically takes 2–7 business days. Shipping times vary depending on your location and the carrier selected at checkout.
Do you ship internationally?
Yes, we ship to many international destinations. Shipping times and costs vary by country.
Will I have to pay customs or import fees?
International customers are responsible for any customs duties, taxes, or import fees required by their country.
What if my package is delayed?
Shipping times are estimates and not guaranteed. Delays can occur due to carriers, customs, weather, or other factors outside our control.
Returns and Refunds
What is your return policy?
We accept returns under the following conditions:
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Items must be unused, unwashed, and in original packaging
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Return requests must be submitted within 14 days of delivery
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Proof of purchase is required
Are shipping costs refundable?
Original shipping costs are non-refundable. Customers are responsible for return shipping unless the item is defective or incorrect.
Do you offer exchanges?
Exchanges may be approved on a case-by-case basis depending on product availability.
What if my item arrives damaged or incorrect?
If your item arrives damaged or incorrect, contact us within 7 days of delivery. We’ll work with our fulfillment partner to resolve the issue.
Can you make exceptions to the return policy?
Our return policy outlines our standard obligations, but we may make exceptions on a case-by-case basis at our discretion.
Payments
What payment methods do you accept?
Payments are securely processed through Shopify and may include major credit cards, Shop Pay, PayPal, and other options depending on your location.
Is my payment information secure?
Yes. All payments are handled by third-party payment providers. We do not store your payment information.
Accounts and Privacy
Do I need an account to place an order?
No. You can check out as a guest.
How do you use my personal information?
We use your information to fulfill orders, provide customer support, and improve our site. For full details, please see our Privacy Policy.
Promotions and Discounts
Can I use more than one discount code?
Unless stated otherwise, discount codes cannot be combined.
If I return an item purchased with a discount, what happens?
Refunds are issued based on the discounted price paid, not the original full price.
Contact and Support
How can I contact you?
If you have questions about your order, shipping, or returns, email us at: